I have been a landlord with Ray White Lara for several years with Daniela managing all of my investments. I have 2 portfolios, one as an individual, the other is owned by a company that I am director of.
I know that as the manager of my properties, Daniela is in my employment and my best interests will be looked after foremost. In saying that, she also looks after the tenants on matters that will keep them happy. Some say that its not her role but if I have happy tenants they will look after my properties - so I am never in a situation where I could lose value or income.
It goes without saying that she is polite, professional, she returns calls and emails without delay.
One thing that we do, is notify the tenants when there has been NO increase in rent. I haven't found any other landlords that have this done. This is one of the many ways that makes Daniela shine in her chosen career.